Glass claims processed in minutes, not days

NCS adds a digital inspection and decisioning step to the glass-claims workflow. The insured or glass vendor submits a guided series of photos, and NCS evaluates the damage, determines the work needed, supports part selection, and indicates whether ADAS calibration is required. Exact system handoffs, integrations, and routing rules are established during implementation.

For U.S. claims, NCS uses ROLAGS-based criteria to validate windshield damage and support a consistent repair-or-replace disposition. ROLAGS provides industry-consensus terminology, definitions, processes, and recommended procedures for laminated automotive-glass repair.

NCS identifies the location, type, size, and number of breaks shown in the submitted images. These standardized damage attributes help create more consistent loss documentation and support the repair-or-replace decision.

NCS analyzes the submitted photo evidence and, for U.S. claims, applies ROLAGS-based decisioning to determine the appropriate work. This gives the carrier a documented assessment based on the visible damage rather than relying only on a verbal description.

NCS states that it can validate and disposition glass claims in minutes rather than hours or days, with 24/7 claim execution. Any guaranteed processing time, availability, or support commitment should be aligned with the carrier's contracted service-level agreement.

The guided inspection walks the policyholder through the required photo capture. This can include the full windshield, close-up images of each damaged area, damage-location indicators, a standard-size reference such as currency, and the windshield logo. These images also provide proof-of-loss documentation for the claim.

NCS standardizes image capture and evaluates specific attributes such as damage location, type, size, and count. Because performance can vary with photo quality and claim conditions, carriers should report accuracy using validated pilot results, such as agreement with expert review, image-rejection rate, and repair-or-replace accuracy.

The NCS inspection captures the photos needed to document the reported glass damage. Its guided process helps the policyholder provide clear, standardized evidence that can be associated with the claim record and reviewed by the carrier.