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NeuralCS
Carrier
SolutionsUse cases across the claims lifecycle.OutcomesOperational proof and measured impact.TrustSecurity, governance, and oversight.CompanyLeadership, mission, and focus areas.ContactTalk directly with the team.
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Outcomes

AI-powered glass claim intelligence trusted by leading U.S. carriers, ROLAGS-compliant, automated, and fully explainable from first notice through resolution.

Claims professional beside a vehicle
Business applications

Six applications across the claim lifecycle.

Reduced cycle claims

Shorter assessment and review loops help claims move from intake to resolution with less manual delay.

Decision consistency

Evidence-backed recommendations create a more consistent operating baseline across teams and regions.

ADAS calibration detection

Critical calibration needs are surfaced earlier so the right repair path is supported from the start.

Part Selection + Build Sheet

Required parts, process context, and next-step detail are brought together in one clearer workflow.

Data Access + Reporting

Operational visibility improves with clearer access to throughput, decisions, and outcome-level reporting.

Fraud + Anomaly Detection

Suspicious signals and claim irregularities can be flagged earlier for review and escalation.

Cycle time

Decision consistency

Reduced overpayments

Operational throughput

Policyholder experience

Cycle time

FNOL to Accurate (Replace or Repair) decisions within minutes

You're accountable for cycle time, leakage, and throughput across the whole operation. NeuralCS gives teams the intelligence to move faster and show measurable operational progress.

Photo-based AI assessment completes in minutes, not hours

No manual review queue for routine glass claims

24/7 processing keeps claims moving beyond business hours

Faster triage and routing from FNOL reduces end-to-end time

88%

of eligible glass claims auto-completed without human intervention

12%

Human Intervention

< 2 Minutes

average processing time per glass claim

Adjusters & claims teams

Every adjuster, every region, same standard

Inconsistent decisions are one of the biggest drivers of cost and risk in claims operations. NeuralCS applies the same evidence-backed review standard to every single claim.

ROLAGS-standard assessment applied consistently across every claim

Variance between high and low performing adjusters reduced

Regional inconsistency eliminated at scale

Evidence and reasoning documented on every decision

31%

variance in decision outcomes across adjuster teams

96.6%

AI confidence rate across production deployments

100%

of claims include documented evidence trail

Reduced overpayments

Evidence-backed decisions that protect indemnity spend.

Claim overpayments, incorrect part selection, and misread damage classification all drive leakage. NeuralCS closes those gaps by grounding every decision in a consistent evidence baseline.

Accurate damage classification reduces over-assessment

OEM part selection from build sheet data prevents incorrect replacement

ADAS calibration flagging prevents unnecessary calibration disputes

Anomaly signals surfaced at FNOL before costs are committed

Up to 50%

reduction in claim leakage through consistent, evidence-backed decisions

ROLAGS

ANSI-standard compliance on every assessment

31%

leakage reduction in production deployment

Operational throughput

More claims handled. Same team.

As volumes grow, the traditional answer is more headcount. NeuralCS removes that constraint by automating the routine work so your existing team can take significantly more claims without a drop in quality or consistency.

Full decision audit trail

Vendor access to parts data

Real-time status reporting

Global glass claim handling

0.0%

Staffing increase to scale (NeuralCS take care of it)

99.2%

SLA compliance maintained at full volume

24/7

continuous claim processing, no business hours constraint

Policyholder experience

Faster resolution. Clearer communication. Happier policyholders.

Claims are not just operational workflows, they are customer moments. NeuralCS helps move claims forward quickly while making the process easier to understand at every step.

Photo submission instead of lengthy phone-based assessment

Disposition delivered in minutes, not days

Clear, documented outcomes reduce policyholder disputes

Faster repair network coordination shortens time to resolution

The process requires minimal policyholder effort.

policyholder resolution score improvement following NCS deployment

92%

of assessments completed in under four minutes during production deployment

Less than 4 mins

average resolution in production deployment

What carriers measure

How NeuralCS compare to manual and legacy processes.

Capability
NeuralCS baseline target
How it's measured
Claim cycle time

72% completed in under 4 hours; 92% completed within 24 hours

Time from FNOL / API intake to NeuralCS-complete status, including photo capture, AI review, and carrier-ready claim recommendation.

AI confidence

96.6% AI confidence

NeuralCS repair-or-replace / validation outcome compared against QA-reviewed claim disposition using carrier rules and glass-damage validation standards.

Claim leakage control

Lower cost per claim vs. carrier pre-NeuralCS baseline

Paid indemnity, calibration, supplement, and replacement cost measured before and after NeuralCS review; segmented by state, deductible, vendor, and claim outcome.

AI processing speed

52-second AI processing time

Time from receipt of complete photo set to NeuralCS AI damage assessment and claim recommendation.

Manual touchpoints per claim

Reduce manual review, rework, and vendor touchpoints

Count of adjuster/vendor interventions, outbound calls, resubmissions, manual reviews, and rework loops per completed claim.

Policyholder digital engagement

95.4% SMS opt-in

Eligible claimants who enter the NeuralCS SMS/photo workflow divided by total eligible claimants contacted.

ADAS calibration visibility

100% calibration review capture on replacement claims

Replacement claims routed through the NeuralCS calibration checkpoint divided by total replacement claims. Calibration rate is tracked as calibration claims ÷ replacement claims.

SLA compliance rate

99%+ within carrier SLA

Claims meeting contracted milestones, including 4-business-hour intake/contact/status update and 24-business-hour inspection/report window where applicable.

Our results

NeuralCS provide claims intelligence inside the workflows your teams already trust.

Case studies

Faster end-to-end glass process settlement

SMS opt-in

High customer opt-in adoption

Strong customer engagement with SMS communications across the claims journey.

Carrier retention

Built for long-term carrier partnerships.

Eight of the top ten and multiple top-fifty U.S. insurance carriers rely on NeuralCS.

Vehicle parked outside a modern building
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Results that compound

Carriers see improving outcomes as NeuralCS learns their specific operation and volume patterns.

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KPIs agreed upfront

We baseline every metric before deployment and report against agreed targets with full transparency from day one.

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Built for the long term

NeuralCS is designed to expand with your operation from glass into broader claim types as the partnership develops.

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Retention backed by proof

Performance reporting, operational transparency, and measurable claim improvements give carrier teams reasons to keep scaling with NeuralCS.

Step 1 icon

Results that compound

Carriers see improving outcomes as NeuralCS learns their specific operation and volume patterns.

Step 2 icon

KPIs agreed upfront

We baseline every metric before deployment and report against agreed targets with full transparency from day one.

Step 3 icon

Built for the long term

NeuralCS is designed to expand with your operation from glass into broader claim types as the partnership develops.

Step 4 icon

Retention backed by proof

Performance reporting, operational transparency, and measurable claim improvements give carrier teams reasons to keep scaling with NeuralCS.

Step 1 icon

Results that compound

Carriers see improving outcomes as NeuralCS learns their specific operation and volume patterns.

Step 2 icon

KPIs agreed upfront

We baseline every metric before deployment and report against agreed targets with full transparency from day one.

Step 3 icon

Built for the long term

NeuralCS is designed to expand with your operation from glass into broader claim types as the partnership develops.

Step 4 icon

Retention backed by proof

Performance reporting, operational transparency, and measurable claim improvements give carrier teams reasons to keep scaling with NeuralCS.

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See how NeuralCS can support your claims operations.

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