Why is inspection required?

When filing a claim with your insurance company, they have the right to require proof of loss from the insured. The NCS app was developed to easily allow you to submit the required photos for your proof of loss documentation.

Why am I required to use currency?

Currency is required as a measurement device since it has standard dimensions.

Why would I withdraw my claim?

If you do not want to proceed with the claim, click on ‘Withdraw Claim’ and we will notify your carrier.

Why do I need to review the photo before moving on?

It is important to verify that you capture the required photo for the step. It is also a chance to verify the photo is clear to ensure the appropriate result can be made on your claim.

How do I retake the photo?

Select "Retake" to be given an opportunity to take the photo again.

Why do I need to take a photo of the full windshield?

The full photo of the windshield will allow you to indicate where the damage is located on the glass.

How do I take the windshield photo?

Stand in front of your vehicle, making sure the entire windshield is in the frame then select "Capture Windshield Image".

What is the indicator used for?

The indicator identifies the location of the damage on the windshield.

How many indicators are necessary?

Since the amount of indicators on the photos determine how many damage photos you take, it is best to place one indicator per area of damage. (one indicator per chip and one indicator per crack)

Where do I tap on the screen?

Tap on the photo of the windshield where the approximate location of the damage is, then click "Confirm and Continue". If you create an indicator accidentally, you can undo by selecting "Clear" at the top right of the screen.

Where do I place the currency?

You will place the currency next to each area of damage.

How close do I need to get for the photo?

Once you have the currency next to the damage, take the photo from about 10 inches away making sure you get the damage and currency in the frame.

What is the importance of photo clarity?

A clear photo of the damage will allow our AI to determine the size and type of damage on your glass to ensure the accuracy of results.

Where do I find the windshield logo?

The logo is located in one of three places. Bottom left corner of windshield, bottom right corner of windshield, or bottom center of windshield.

Why is the logo photo required?

The logo shows the brand, type, and date of manufacturing.

How do I get a clear photo of the logo?

Placing a piece of paper behind the logo on the inside of the glass will allow you to take a clearer photo of the logo.

Where do I stand for the photo? (Rearview photo)

Stand facing the rear of your vehicle. Make sure that the full rear of the vehicle is in the frame.